Subscription Plan

1. The Offer

1.1 Currently when you purchase a 12 months' supply of certain test strips via our online website ( we are offering a free meter, 12 months’ supply of lancets and access to relevant tutorials and guides (the “Subscription Plan”). Please follow the instructions on our Type 2 Testing Plan Subscription Page, which will guide you through the order process.

1.2 During the order process you will be asked to create a username and password which, following confirmation of your order, will allow you to login and access our online guidance pages for the duration of the Subscription Plan. Please note, whilst our online tutorials and guides have been verified by a healthcare professional, they are provided for general information purposes only. If you are concerned about your health or blood glucose testing please contact your general practitioner.

1.3 Please read these terms (and all documents referred to below) carefully as they apply to your participation in the Subscription Plan. Please click on the button marked "I Accept" where indicated if you accept these terms. If you do not agree with these terms you are not permitted to participate in the Subscription Plan.

2. Terms

The Subscription Plan is only available for a minimum term of 12 months. Whether you select an upfront payment or choose to pay by quarterly Direct Debit (each a “Payment Plan”), by selecting and participating in the Subscription Plan you are agreeing to be bound for a minimum 12 month term.

3. Payment Plans

3.1 Only UK resident users can select the Direct Debit option; non-UK resident users must select the upfront payment option. Please see our Terms and Conditions for more information on the price of Products and possible VAT exemptions.

3.2 On selecting a Payment Plan you will be given the option to enter your payment details. By submitting your payment details and purchasing the test strips you agree for us to take payment in accordance with the Payment Schedule detailed below.

3.3 Please note, the Payment and Despatch Schedule of the Products depends on your Payment Plan and whilst we will endeavour to take payment and despatch the Products as set out below, these are estimates only and the below is intended to serve as a guide only:

Payment and Despatch Schedule
Payment Plan Payment Schedule Despatch of: Meter Despatch of: Lancets Despatch of: Test Strips
Quarterly Quarterly Direct Debit from Order Date 5-7 days from Order Date Quarterly from Order Date Quarterly from Order Date
Annually Full payment on Order Date 5-7 days from Order Date Quarterly from Order Date 5-7 days from Order Date

3.4 In the event that you fail to make any payments in accordance with your selected Payment Plan the Products may not be despatched to you. All of our rights are reserved.

3.5 Please see our Terms and Conditions for more information on our payment and delivery terms.

3.6 UK residents may pay in GBP only. International users may pay in GBP (Pound sterling) or Euros.

4. Cancellation

4.1 During the initial 12 month term we are unable to accept cancellations of Subscription Plans. PLEASE NOTE this does not affect your legal rights as a consumer in relation to any faulty, or not as described, Product, nor does this affect your statutory rights to cancel an order under the (Distance Selling) Regulations 2000; please see our cancellation and returns policy in our Terms and Conditions for more information.

4.2 We reserve the right, at any time and for any reason (whilst acting reasonably), to cancel the Subscription Plan.

5. Renewals

At the end of the initial 12 month term:

5.1 if you have chosen the upfront Payment Plan you may be given the option to renew the Subscription Plan;

5.2 if you have chosen a quarterly Payment Plan, we may continue to send the Products to you and take payment in accordance with the Schedule above, unless you instruct us otherwise; or

5.3 if you do not wish to renew the Subscription Plan please email us at Please note your access to our guidance pages will cease on termination of the Subscription Plan.

6. General

6.1 Direct Debits set up through our website are done so via our secure provider GoCardless and are fully protected by the Direct Debit Guarantee.

6.2 These terms should be read in conjunction with our Terms and Conditions, Privacy Policy and Cookies Policy, which also apply to your participation in the Subscription Plan.